We understand that you may have expectations regarding the delivery of your order.

For greater transparency, delivery times are clearly explained throughout our site. In general, delivery will take between 5 and 16 working days with the primary objective of delivering to you within 9 working days once your order is shipped (24 hours).

Please do not overly solicit our customer service on this matter, as once shipped, we no longer have any impact on its progress.

There are two scenarios:

• Either you have informed your phone number when you ordered, it is therefore normal that you have not received an email if we do not have it.
• Either you have informed your mail when you ordered in this case: we confirm that you have received it, we ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions or Networks, and this happens in 99% of cases when we receive this question.

Once your order has been processed if this is the case (24 to 72 hours after your order)

We confirm that you will receive the shipping confirmation email, just like the order confirmation email. We ask you to look carefully in each category of your mailbox because it is possible that our confirmation email ends up in your Junk emails, Promotions, or Networks, and this happens in 99% of cases when we receive this question.

To place an order, simply browse our website, select the products you want, and add them to your cart. Once you're ready, proceed to checkout, provide your shipping details, and complete the payment process.

Once your order has been confirmed, we will begin processing it immediately. Unfortunately, we are unable to change or cancel orders once they have been confirmed. However, if your order has not yet been processed, please contact us immediately to discuss any changes within 48 hours.

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return & Refund Policy.

If your order tracking number is faulty, please note that currently around 5% of tracking numbers are experiencing problems.

However, this in no way affects the delivery time of your order. In reality, this usually indicates that your order has already been shipped.

We would like to inform you that the tracking of your package will only be updated when it has arrived in US. This is a normal situation and should not be a cause for concern.

Before 45 days, no refund procedure is initiated due to possible delays beyond our control. After this period, an in-depth investigation is opened within the following 3 days. In the event of a positive response, the refund is issued immediately and takes between 2 and 5 days. If the answer is negative, it must be an error on your part, wrong address, lie after verification of the tracking, fraud. Thank you for your understanding.